Legal notice & AI transparency

Publisher

The flows-studio.com website and the conversational assistants (“widgets”) it provides are published by AW&CO SRL (Flows Studio).

Contact: studio@sqwr.be.

AI assistant transparency (EU AI Act, art. 50)

The conversational assistants deployed by Flows Studio on our clients’ websites are artificial intelligence systems. In accordance with Article 50 of Regulation (EU) 2024/1689 (the “AI Act”), you are informed that you are interacting with an AI, not a human.

These assistants answer solely from a knowledge base provided by the client. They can make mistakes: when in doubt, or for any important decision, contact the human team of the relevant company directly. You can ask to speak with a human at any time.

Health & advice

Our assistants provide no medical, therapeutic, diagnostic, legal or financial advice, and never make a diagnosis. For any health matter, consult a qualified professional.

Personal data (GDPR)

Conversations may be recorded to provide the service and ensure the assistant’s quality and security. They are stored in the European Union: database and storage in France and Ireland, application runtime in Paris.

Answer generation relies on an AI model provider established in the United States, as does the delivery of our service notifications. These transfers are covered by the European Commission’s standard contractual clauses. Content is never used to train AI models, and the model provider’s logs are deleted within seven days. The full list of our sub-processors is available on request.

Please do not share sensitive data (in particular health data) through the chat. If you do, it is neither used nor retained for that purpose; you will be redirected to a confidential human exchange.

To exercise your rights (access, rectification, erasure): studio@sqwr.be.

Terms & conditions

Use of our services is governed by our general terms of use and sale, available on request.